We are recruiting for an experienced Hotel Night Operations Manager to join our client’s team. As the Hotel Night Operations Manager, you will be responsible for overseeing all aspects of the hotel’s front office operations during the night shift. Your primary focus will be on ensuring the comfort, safety, and satisfaction of the guests, as well as maintaining smooth and efficient nightly operations.
Key responsibilities include
- Manage all hotel operations during the night to ensure a seamless guest experience.
- Oversee and finalize cash transactions in all hotel outlets, ensuring accuracy.
- Execute the night audit process with thoroughness and precision.
- Coordinate with various departments to arrange late arrival meals and early breakfast services.
- Promptly resolve any guest issues or complaints to maintain high levels of guest satisfaction.
- Provide a comprehensive handover report at the end of each shift.
- Rigorously follow and enforce Health and Safety protocols.
Ideal Candidate Requirements
- Prior experience in a managerial role, particularly in night operations, is advantageous.
- Fluency in English is required; proficiency in an additional European language such as German, French, or Polish is preferred.
- Strong organizational and time management skills.
- Experience with the Room Master system is a plus, but training will be provided.
If you are a proactive individual with an eye for detail, excellent problem-solving abilities, and a strong commitment to customer service, this role is for you.
Gross Annual Salary between €22,000 and €23,000 depending on qualifications and experience.
If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!
Recent Comments